Your complaints process

If you have a complaint in respect of the service rendered to you, or if you are uncertain about the extent of the representative’s authority, please direct your queries to Jeanne Nel on 010 822 5100 or Email jnel@morebo.co.za for full details of our complaints handling procedure. 

Should your complaint not be handled to your satisfaction, you may forward the matter to the Office of the Ombud for Financial Service Providers.  Standard procedure at the offices of the Ombud requires you to provide evidence of your attempt to resolve the matter directly with Morebo and Liberty.  

Ombud for Financial Service Providers:

Name: Mr Naresh Tulsie
Address: Sussex Office Park, Ground Floor, Block B 473, Lynnwood Road, Lynnwood, Pretoria, 0081     
Email: info@faisombud.co.za
Fax: (012) 348 3447/(012) 470 9097 
Toll free:  0860 324 766

Liberty Group Compliance officer:

Name:  Ismail Mamoojee Email: group.compliance@liberty.co.za

Morebo Brokerage (Pty) Ltd Compliance officer:

Name:  Theresa van Diggelen
Email: theresa@compliserve.co.za